This policy applies to products purchased from the website www.thegoodsheet.com.au. All prices on our site are displayed in Australian Dollars (AUD).
FREE shipping is available on all standard delivery orders, Australia-wide.
Orders are sent using Australia Post and Star Track Couriers from Hobart, Tasmania. We may occasionally use other providers. It may take up to 7 business days for delivery in metropolitan areas and up to 10 business days for regional areas.
Flat rate International shipping to NZ is available for $35 through Express Post International. Please note for deliveries to NZ, your order may be subject to import duties, taxes or other costs associated with customs clearance, and these charges must be borne by you.
We do not currently ship to other parts of the world.
Express shipping through the Australia Post Express Post Network is available as an option at checkout for a flat fee of $15 per order.
How much will postage and packaging cost?
FREE Australia wide shipping.
We also offer an Express Post option for a flat rate of $15.
Can I track my order?
Yes, every order is sent using a trackable method and a tracking number will be provided to you.
If there is a problem with my order, who do I contact?
We will do our best to resolve the issue as soon as possible. Please email us at email@example.com.
How long will it take for my order to arrive?
All orders are dispatched within 1 business day, and we will do our best to achieve same day dispatch for orders placed before 1pm. Purchases made on weekends and public holidays will be processed the next business day.
It may take up to 7 business days for delivery in metropolitan areas and up to 10 business days for regional areas. If your order does not arrive within the specified timeframe, please contact us at firstname.lastname@example.org
Do I have to be home for the delivery?
A signature will be required on delivery, so please provide a delivery address where someone will be available to sign for the package. If the delivery is to a work address, please include the Business Name so the delivery person can locate you easily. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
You may wish to investigate other options for receiving your parcel which may be more convenient to you, such as Australia Post’s 24/7 Parcel Lockers, Parcel Point Shop & Collect, or Mailing Boxes Etc mailbox service.
Do you deliver to PO Boxes?
We do deliver to PO Boxes in Australia, however be aware you will need to sign for the parcel during Post Office opening hours. We do not deliver to PO Boxes outside of Australia.
What if my parcel doesn’t arrive?
We guarantee a full replacement if your parcel goes missing in transit. We, however cannot accept responsibility once a parcel has been signed for or for orders shipped to an incorrectly supplied address.