SHIPPING AND RETURNS
This policy applies to products purchased from the website www.thegoodsheet.com.au. All prices on our site are displayed in Australian Dollars (AUD).
Free express shipping within Australia is available on all standard delivery orders of $75 or more. A flat rate of $10 applies to orders below this amount.
Orders are sent using Australia Post and Star Track Couriers from Hobart, Tasmania. We may occasionally use other providers. Please note delivery to Australia Post Parcel Lockers is only available when paying with a PayPal account.
Flat rate International shipping to NZ is available for $35 through Express Post International. Please note for deliveries to NZ, your order may be subject to import duties, taxes or other costs associated with customs clearance, and these charges must be borne by you.
We do not currently ship to other parts of the world.
We really hope you love your purchase from The Good Sheet, however if you're not completely satisfied, we are happy to accept returns within 60 days of receiving your order. If unused, please return items in original packaging. Otherwise, items must be in gently used (not abused) condition as they will be donated to those in need. We will apply a $15 charge for used and/or washed items to cover laundering and delivery.
Contact us at email@example.com and provide the following information in your email:
- your order number
- details of item you wish to return
- reason for return
You will receive return instructions via email. Please ensure items are carefully repackaged and returned using a trackable method.
Your refund will be processed within 3 business days of receiving the item, in the original method of payment. Shipping costs are not refundable, except in case of manufacturing fault with the product. Gift vouchers are not refundable.
Requests for refund will be assessed and determined at the discretion of The Good Sheet.
To exchange a product, please place a new order and then initiate a return on the unwanted item by following the instructions above. Return shipping costs on change of mind purchases are at the customer's own expense. If exchanging for a different size and additional charges are required, we will send you an invoice. On receipt of payment, our warehouse will dispatch the items.
Please note sets cannot be split into their individual components.
FAULT OR INCORRECT DELIVERY
We carefully inspect prior to shipment, however if you find that one of our products is faulty, damaged or we have not delivered what you ordered, we will happily exchange.
We will honour a refund or replacement for a faulty product up to 6 months from the date of purchase. Simply contact us at firstname.lastname@example.org with proof of purchase, the order number and item details along with a photograph of the fault. We will let you know how to return the product to us via return email.
Please note discolouration is not considered a manufacturing fault. Please see our Care Guide for how to care for your items to prevent discolouration. We will not accept returns on items damaged due to normal wear and tear or due to misuse or failure to follow care instructions.
If upon assessment by The Good Sheet the product is deemed faulty, we will issue a refund, including your return postage expenses. Please include a copy of your postage receipt so it can processed together with the returned items.
This returns policy does not override any consumer rights applicable under Australian Consumer Law.
Can I track my order?
Yes, every order is sent using a trackable method and a tracking number will be provided to you.
If there is a problem with my order, who do I contact?
We will do our best to resolve the issue as soon as possible. Please email us at email@example.com.
How long will it take for my order to arrive?
All orders are dispatched within 1 business day, and we will do our best to achieve same day dispatch for orders placed before 1pm. Orders placed on weekends and public holidays will be processed the next business day.
For addresses within the Australia Post Express Network, orders should arrive next business day. Allow 2-4 days for deliveries to addresses outside the Express Post Network. To check your address, go here and input 7005 as the "from" postcode.
If your order does not arrive within the specified timeframe, please contact us at firstname.lastname@example.org
Do I have to be home for the delivery?
A signature will be required on delivery, so please provide a delivery address where someone will be available to sign for the package. If the delivery is to a work address, please include the Business Name so the delivery person can locate you easily. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
Do you deliver to PO Boxes?
Yes we deliver to PO Boxes in Australia, however be aware you will need to sign for the parcel during Post Office opening hours. We do not deliver to PO Boxes outside of Australia. Please note we do not deliver to Australia Post Parcel Lockers, except when the method of payment is through a PayPal account.
What if my parcel doesn’t arrive?
We guarantee a full replacement if your parcel goes missing in transit. We however cannot accept responsibility once a parcel has been signed for or for orders shipped to an incorrectly supplied address.