Where are your products made?
Our fine long-staple cotton bedding is proudly manufactured in Israel, a country with a long history of quality textile production.
Our pure merino wool throw rugs are crafted in Tasmania, in Australia's oldest operating mill. Our soaps are handmade in Tasmania using locally sourced ingredients.
What is the thread count of your sheets?
Thread count is often misrepresented and doesn't actually indicate quality, what matters more is the quality of the fibre, the weave and fabric finishes. However thread count will affect the thickness of the sheets. Our percale sheets are 270 thread count and because we use fine yarn, our sheets are lightweight and crisp, great all year round and particularly good for warm sleepers. Our sateen range is 500 thread count, silkier feel and warmer than percale. You can read more about thread count on our blog https://www.thegoodsheet.com.au/blog/thread-count-lie/
What is single ply?
Single ply is a term used to describe yarns composed of single strands of fibres. Fibres have to be good quality, long staple fibres which is why the best fabrics are made using single ply yarns. Lesser quality fibres are shorter, so they have to be plied together into multiple strands for strength, which also results in a coarser, thicker yarn. Manufacturers often misrepresent each of the plied strands as a separate thread, artificially inflating thread count. Our sheets are made exclusively using single ply construction.
How deep are your fitted sheets?
Our fitted sheets have a wall depth of 40cm to snugly fit most mattresses.
Do you have any certifications on your products?
We use fabrics which are Oeko-Tex certified to be free of harmful chemicals. Find out more on our blog https://www.thegoodsheet.com.au/blog/what-is-oeko-tex/
What is the difference between percale and sateen?
All of our bedding is made using premium 100% long-staple combed cotton. The difference between percale and sateen comes down to the type of weave, and which is right for you is a matter of preference.
Percale is a one-over, one-under weave which results in a durable, cool and crisp fabric. Light and very breathable, it's the perfect all-rounder and appreciated by warm sleepers. It continues getting softer and better with use.
Sateen is a four-over, one-under weave so the fabric is smoother, silkier and drapes more closely to your skin. It is soft and more wrinkle-resistant.
Can I mix and match bedding?
All our bedding is available separately so you can choose exactly what you like.
Our sets come bundled in single colours and sizes so sets cannot be mixed during the ordering process, however if you would like a different colour for part of a set, you can leave us a note at checkout or email us with your request at email@example.com.
Are your sheets thick, hotel-style sheets?
No, our sheets are lightweight because we use very fine yarns and true thread count. They are still durable, smooth and will not pill but they are not heavyweight. We will be introducing a heavier weight percale sheet in future, for updates please subscribe to our newsletter.
How do I care for my bedding?
To extend the life of your bedding we recommend washing in cool to warm water using a good quality gentle liquid detergent. Line dry if possible. Avoid using fabric softeners and chlorine bleach. For more information on product care please see our Care Guide.
Should I wash bedding before use?
Yes, we recommend washing all bedding products before use to remove any residues.
Can I use a dryer?
If line drying is not possible, you can tumble dry on a low heat setting. To minimise wrinkling, remove while still a touch damp and place back on the bed. Ensure they are thoroughly dry before storing.
Will I receive a confirmation email?
Yes, you should receive an email within minutes of placing your order. If you do not receive one, please contact us at firstname.lastname@example.org.
What payment methods do you accept?
We accept PayPal and major credit cards (Visa, Mastercard and American Express). For our Australian customers we also have Afterpay available.
Can I make changes to an order after it's placed?
Contact us asap after placing an order so we can determine if an adjustment is possible.
If you wish to add an item, please place another order as we do not store your credit card details. Removing an item from an order may be possible if you contact us in time, otherwise you may initiate a return once you receive the order.
Do you offer sales?
We usually hold one sale per year, in November. Price adjustments for purchases made before the sales event are not offered.
Do the prices include GST?
Yes, Australian sales tax is included in the price displayed.
Do you offer gift vouchers?
Yes, we offer digital vouchers which will be emailed to the recipient.
How much is shipping?
Express shipping is free Australia-wide for orders of $75 or more, and $10 flat rate for under.
When can I expect my order to arrive?
Orders are dispatched within 1 business day using the Australia Post Express Post network. Major capital cities on the eastern seaboard should expect next day delivery, two days or more if your address falls outside the Express Post network. Check your address here and input 7005 as the "from" postcode.
Do you ship internationally?
We ship to New Zealand only at this stage at a flat rate of AUD $35 for orders under $350. Free shipping applies to orders over this amount.
Do you deliver to PO Boxes?
Yes we deliver to Australian PO Boxes.
Can you deliver to my workplace?
Yes, please include the business name in the address to make it easier to find.
What should I do if I entered the wrong address?
Contact us at email@example.com asap. We aim to ship orders within a day, and often quicker. We cannot be held responsible for orders sent to an incorrectly provided address.
What is your returns policy?
Our returns policy can be viewed on our Returns page.
Can I exchange a product?
To exchange a product, please place a new order and then initiate a return on the unwanted items. Please note sets are not able to be partially returned.
What happens to returned items?
Used items are donated to a local charity.
What should I do if I receive a faulty product?
Please contact us as soon as possible on firstname.lastname@example.org. We will honour returns due to faults if notified within 6 months of the purchase being made. For full details please refer to our Returns policy.
How long will it take to receive my refund?
We process refunds within 3 business days of receiving the returned items. It may take several additional days for the refund to be processed by your financial institution back into your account. Please allow up to an extra 5 days for refunds for orders paid for with Afterpay.
Plastics in packaging.
We try to minimise our use of plastic, that's why our products come in a sturdy, reusable tote bag, perfect for the weekend markets. We chose not to use drawstring bags as often we accumulate more of them than we can use. We do currently use plastic Australia Post satchels to weatherproof your package, but we are looking at alternatives.