Authority To Leave

Authority to Leave (ATL) Disclaimer

To help keep your order safe, all parcels are normally shipped with Signature Required.

Our products are relatively high-value household items, and a signature ensures your parcel is not left unattended or exposed to theft, weather, or damage. If no one is available at the delivery address, the carrier will redirect the parcel to your local post office or collection point for secure pickup.

We understand that some customers prefer unattended delivery for convenience. For this reason, we offer an optional Authority to Leave (ATL) selection at checkout.

What Authority to Leave Means

By selecting Authority to Leave, you authorise the delivery carrier to:

• Leave the parcel at your address without obtaining a signature
• Choose a location they consider safe (for example: doorstep, porch, mailbox area)

This option is provided solely for customer convenience.

Important Risk Notice

When Authority to Leave is selected:

• The parcel may be left unattended at your property
• The parcel may be exposed to theft, loss, or damage after delivery

Delivery is considered complete once the carrier marks the parcel as delivered

We cannot accept responsibility for parcels that are lost, stolen, or damaged after delivery when ATL has been authorised.

This includes situations where:

• The parcel cannot be located after delivery confirmation
• The parcel is taken by a third party
• The parcel is affected by weather or environmental conditions

Our Recommendation

For the highest level of delivery security, we recommend leaving Signature Required selected.

This remains the safest option and ensures your order is held securely if you are not home.

Acknowledgement

By choosing Authority to Leave at checkout, you acknowledge and accept:

• The risks associated with unattended delivery
• That delivery liability transfers upon carrier confirmation
• That missing-parcel claims cannot be lodged with us for ATL shipments

If you have any concerns about delivery, please contact us prior to placing your order. We are always happy to help arrange the safest option.